Orders, deliveries & returns.
Clear expectations, simple steps and support when you need it.
Getting your order to you
Next business day
Orders ship the next business day.
Ships from the U.S.
We dispatch from our U.S. warehouses based on your location.
Delivery timing
We aim for delivery in 2–3 days. Timing depends on your location and carrier.
A little peace of mind
Within 7 days
No questions asked. Contact us for a full refund and a prepaid return label.
Within 30 days
Returns are available with conditions, including used BOLD products if you are dissatisfied with the results.
Which products qualify?
After the first 7 days, used BOLD branded products can be returned within 30 days if you are dissatisfied. Other brands must be unused, unless they arrived defective or you discovered a defect after use.
Who pays for return shipping?
BOLD provides the prepaid label for 7-day returns and covers return shipping for eligible used BOLD products when you are dissatisfied with the results.
After the first 7 days, you pay return shipping if you simply change your mind and the item is unused, or if the reason is a carrier delay or another issue outside our control. Contact support to confirm the details for your return.
- Contact BOLD SupportReach out within the return window with your order number and what you need help with.
- Get your instructionsEligible requests receive a confirmation and return label within 48 hours.
- Pack and send it backFollow the return instructions so we can help with your refund or exchange.
