CUSTOMER CARE

RETURN POLICY.

Clear return options. Helpful support when you need it.

CONTACT BOLD SUPPORT Our BOLD promise

Within 7 days

NO QUESTIONS ASKED

Not satisfied for any reason? Contact us within 7 days for a full refund. We will send you a return label.

Within 30 days

RETURNS WITH CONDITIONS

After the first 7 days, the following terms apply through day 30.

THE DETAILS AFTER DAY 7

BOLD branded products

Used BOLD products can be returned if you are dissatisfied with the results. BOLD covers return shipping.

Other brands

Items must be unused, unless they arrived defective or a defect was discovered after use. Returns are allowed within 30 days.

Return shipping after the first 7 days

For a change of mind on an unused item, you pay return shipping.

For issues outside our control after dispatch, such as carrier or weather delays, returns are allowed and you pay for the return label.

HOW TO MAKE A RETURN

  1. Contact BOLD Support

    Reach out within 30 days to request your return.

  2. Get your instructions

    Eligible requests receive a confirmation email and return label within 48 hours.

  3. Pack and send it back

    Attach the supplied label and mail the item back.

Please contact us before sending an item back.