We want you to feel good about choosing BOLD. That means standing behind our products and being here when you need us.
If a product doesn’t meet your expectations, let’s find a solution together. Whether that means a replacement, a refund or help with your product, our team will guide you through the next step.
Our policy offers a 7-day no-questions-asked option and a 30-day return window with conditions. See the full return policy for the details.
Can I return a product I’ve already used?
Used BOLD branded products may qualify under the 30-day policy if you’re not satisfied. Other brands generally need to be unused, with an exception for defects. Check the return policy or ask our team about your item.
Who pays for return shipping?
It depends on the product and the reason for the return. The return policy explains the conditions, and BOLD Support can help with your order.
What if my item arrives damaged or incorrect?
Contact BOLD Support with your order number and details about what arrived. Our team will help you with the next steps.
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